Frequently asked questions

Flight information is displayed on screens located throughout the airport. You can also check arrival and departure times on the Salvador Bahia Airport website.

Check-in at Salvador Airport can be done in several ways: in person at the airline counters, via the self-service totems available in the terminal or via the airline's app, if available.

To reach downtown Salvador from the airport, you can take a taxi, use ride-hailing apps, catch a bus, or take the subway. The best option depends on your preferences and travel needs. Learn more here

In case of delays, cancellations, or other issues, we recommend contacting your airline first. If you are unable to resolve the problem directly with the airline, you can file a complaint on the ANAC website, through Consumidor.gov, or by calling 163.

For detailed information on parking fees, please visit our dedicated parking page.

For domestic travel within Brazil, pets must be accompanied by a health certificate issued by a licensed veterinarian. For other species of animals, a Veterinary Transit Guide (GTA) issued by a veterinarian authorized by the Ministry of Agriculture and Livestock (MAPA) or the state health defense authority is required. For wild animals, authorization from the Brazilian Institute of the Environment and Renewable Natural Resources (IBAMA) is also mandatory. It is recommended to contact your airline for detailed information about transport conditions.

Carry-on luggage must not contain sharp or pointed objects, flammable items, explosives, weapons, or any other materials classified as dangerous goods. For international flights, liquid containers must not exceed 100 ml. If you have any questions, please check with your airline or visit the ANAC website for more information.

While waiting for your flight, you can enjoy a variety of shops, restaurants, cafés, and services available at Salvador Airport. You can also explore the cultural exhibition areas and appreciate the artworks displayed throughout the terminal.

For domestic flights, you can present a valid government-issued photo ID, such as an ID card (RG), driver's license (CNH), or work card (CTPS). For additional information, please check with your airline or the National Civil Aviation Agency (ANAC).

The service desk for licensed taxi cooperatives is located in the arrivals area. Pick-up for licensed taxis also takes place outside the terminal, between the entrance/exit doors.

At Salvador Bahia Airport, you’ll find a variety of shops located in the Passenger Terminal, offering a range of products and services to meet your needs during your trip. Discover what’s available here.

To make any changes to your flight, please contact your airline or travel agent. Changes are subject to flight availability and may incur additional costs, depending on the ticket fare.

You can purchase airline tickets directly through the airlines operating at our airport. Please check our list of airlines for more information.

Yes, Salvador Airport offers free Wi-Fi for passengers. You can connect to the "_VINCI Airport Wi-Fi" network and browse the internet while you wait for your flight.

Passengers can leave the restricted area for domestic flights, provided they have the boarding pass issued by their airline. For international flights, it is necessary to check with the airline before leaving the restricted area, as once you enter the international area, re-entry is not allowed.

Guide dogs can travel for free in the aircraft cabin, next to their owner and under their control, wearing a harness and exempt from using a muzzle. They must be positioned in a way that does not obstruct the aircraft aisle. The transportation of guide dogs on domestic flights follows the rules established in Decree No. 5,904, dated September 21, 2006, which requires only an up-to-date vaccination certificate, proving the dog's multiple and rabies vaccinations, signed by a licensed veterinarian.

For countries outside of Mercosur, a passport is required, and a visa may be needed depending on the destination country. For Mercosur countries such as Argentina, Chile, Paraguay, Uruguay, and Venezuela, a valid ID card (RG) is sufficient. For more details on specific documentation, please check the Ministry of Foreign Affairs website or contact your airline.

The weight limit for carry-on baggage is 10 kg (22 lbs). The standard dimensions are 25 x 35 x 55 cm (10 x 14 x 22 in). If your bag exceeds these specifications, the airline may require it to be checked. Please check with your airline for details on baggage allowance and permitted sizes.

Salvador Bahia Airport is served by public transportation, including city buses and the subway. Buses depart from a terminal next to the airport parking lot, while the subway has its own station, with a free shuttle service to the airport terminal. 

At Salvador Bahia Airport, you can find a wide variety of products, including fashion items, souvenirs, electronics, travel accessories, cosmetics, food and beverages, among others.

The check-in counters are located on the first floor of the terminal. They are easy to find and are spread along the main corridor, where you'll see the various airlines operating at the airport.

Make sure to check in at the time specified by your airline. We recommend arriving at the boarding gate at least one hour before domestic flights and two hours before international flights. For specific procedures, please check with your airline in advance.

At check-in, you can declare the value of the items in your baggage. The airline will provide a form to fill out, and will assume responsibility for the declared items upon payment of an additional fee. For more information, please contact your airline.

Currently, there are no car rental companies operating inside the terminal.
If needed, we recommend making a reservation in advance with the company of your choice.

Yes, there is a free Kids’ Area located in the public zone of the terminal, and a paid AeroKids store in the boarding area. Both offer specially designed play spaces for children, providing fun and entertainment for young passengers while they wait for their flights.

While waiting for your flight, enjoy maximum comfort and convenience at the Ambaar Lounge VIP lounges. These spaces offer exclusive services, personalized attention, and cozy environments. Check here to learn more.

Store hours at Salvador Airport may vary, but they generally follow the terminal’s operating hours, including weekends and holidays. For specific opening times, it’s recommended to check directly with each shop. Learn more here.

For unaccompanied minors traveling on domestic flights, authorization can be issued in digital format through the Electronic Travel Authorization (AEV). This authorization is required for minors traveling alone or accompanied by adults who are not their parents or close relatives.

To travel with wild animal species, you must have a Veterinary Transit Guide (GTA) issued by a veterinarian authorized by the Ministry of Agriculture, Livestock and Supply (MAPA) or the state animal health authority, as well as authorization from IBAMA (Brazilian Institute of the Environment and Renewable Natural Resources).

All passengers must go through the metal detector, except those using medical devices such as pacemakers, cochlear implants, or insulin pumps. In these cases, a manual inspection will be performed by a security officer.
Before passing through the detector, please remove all metal items such as belts, coins, keys, cell phones, and buckles to facilitate the screening process and avoid having to repeat it.

Salvador Bahia Airport’s Lost and Found is located on the 2nd floor, at the reception of the administrative area. It operates Monday to Friday, from 6:00 AM to 12:00 PM and from 1:00 PM to 4:00 PM.

For lost luggage or items left on board, please contact the airline responsible for your flight directly. Items found within the airport are kept in the Lost and Found department for up to 90 days from the date of receipt.

For more information, contact us via:

Phone: +55 71 3204-1760
Email: aep.salvador@vinci-airports.com.br

Yes, Salvador Bahia Airport offers licensed taxi services, with service desks located in the arrivals area. You can also use ride-hailing apps to travel to various destinations across the city. There is a dedicated pick-up and drop-off lane outside on the ground floor.

Yes, Salvador Bahia Airport has souvenir and local craft shops where passengers can find a variety of typical products from Bahia and Brazil to take as souvenirs of their trip.

For job opportunities at the airport, check our LinkedIn profile to view available positions and application procedures. You can also email our recruitment team at: recrutamento.salvador@vinci-airports.com.br.

It is recommended to secure all checked luggage with a lock or similar protection. Stay attentive to your baggage during the trip. After checking in your luggage, only worry about your carry-on bag that will accompany you in the cabin.

Yes, Salvador Airport has duty-free stores where passengers can purchase tax-free products such as perfumes, cosmetics, alcoholic beverages, chocolates, and luxury items. These stores are located in the international boarding area and the international arrivals area.

The airline is responsible for providing assistance to Passengers with Special Needs (PNAE) from check-in to access to the public area after disembarking. The passenger must inform the airline about the type of special assistance required.

For transporting other animal species, a Veterinary Transit Guide (GTA) issued by a veterinarian authorized by the Ministry of Agriculture, Livestock, and Supply (MAPA) or the state animal health authority is required.

In case of lost, stolen, or robbed documents, Brazilian passengers on domestic flights should visit the website of the Digital Police Station of the Civil Police of Bahia or go to a local police station to file a Police Report (BO). For international flights, it is necessary to check with the Federal Police about the possibility of obtaining an emergency passport.

To obtain the International Vaccination Certificate, you must receive the required vaccine and request the certificate at least 10 days prior to your travel date through the ConecteSUS Portal by Anvisa. For more information, contact Anvisa at: 0800 642 9782.

Except for guide dogs, all pets must be transported in appropriate carriers that meet the maximum size limits for the cabin or the aircraft hold. For more information about the rules for transporting animals, please check with your airline.

For carry-on baggage, liquids are allowed in individual containers of up to 100 ml each, placed in a transparent, sealed plastic bag, with a maximum capacity of 1 liter. Please check ANAC regulations for both domestic and international flights.

Public transportation, taxis, and the subway are regulated by municipal and state authorities. The subway offers a free shuttle to the Airport Station. City buses depart from a terminal next to the airport parking lot.

The ATMs are available to the public on the ground floor, next to the Military Police post. In addition to the standard Banco24Horas ATMs, the airport also has an exclusive ATM, which provides easy access to cash in local or foreign currency.

We offer a variety of restaurants and cafés to meet your needs. Check our list of dining establishments to see the available options.

Luggage carts are not allowed in the boarding area. They are available for free at the airport for use in the public areas of the passenger terminal.

To apply for a passport, visit the Federal Police website and follow the step-by-step instructions to submit your application and schedule an appointment for document issuance.

Yes, the flight time and boarding gate may change. Stay alert to the digital information screens and the announcements made by the airline.

The International Veterinary Certificate (CVI) is issued by VIGIAGRO (International Animal Health Surveillance). The service desk is located on the ground floor, near the international arrivals area, and is open Monday to Friday, from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM. For more information, visit the GOV Portal or call +55 71 3252-4821 or 0800 704 1995.

In case of damaged or lost baggage, report it immediately to the airline upon disembarking. This should be done at the airline’s counter or at a location indicated by them. Visit the ANAC website to learn more.

Here, you can find a list of the public authorities operating at the airport and their respective contact channels.

Click here.